We are close to our clients thanks to a wide sales network with 4 subsidiaries, more than 40 delegations, and distributors in more than 60 countries
At ALCAD Home we work every day with a clear customer orientation, providing our more than 30 years of experience to meet all their expectations. This is the only way to understand our constant effort to be as close as possible to their needs, through an extensive sales network with 4 subsidiaries (France, Czech Republic, Turkey and Dubai), more than 40 delegations, and distributors in more than 60 countries like Portugal, Greece, Italy, Russia, Malaysia, China, Morocco, Egypt, Chile, etc. Where there is a need, there is ALCAD Home!
Having an ALCAD Home delegation in all corners of the Spanish geography, as well as subsidiaries, delegations and distributors in the 5 continents, makes it possible for us to gain competitive advantages such as:
- Help in urgent service.
- Personalized commercial and technical attention.
- Support in the realization of budgets.
- Help with repairs.
- Continuous availability of stock in delegations, facilitating the purchase of material.
Josean Martín, director of the ALCAD Home business unit, is responsible for ensuring that this important human and logistics machinery is constantly oiled and coordinated: “At ALCAD we have been working and collaborating with our clients for more than 30 years, both in the national market and in export markets, always with the aim of providing them with the highest quality of service with maximum added value ".
Iván Olcina, sales manager in Spain for the southern zone and the Balearic Islands, is clear about the service that our clients value the most: "We provide a valuable service from personal to professional treatment. We offer value, support, attitude and aptitude, trust, with an integral and tangible message, as well as security, empathy and service".
In his opinion, our value compared to other competitors "is the people. We provide an after-sales service that provides an extended product warranty. We attach great importance to listening and on this, we contribute our experience to offer the best possible advice". And it is that "we differentiate between customer service and customer service: we work on strategies to satisfy our customer's needs and feelings when they contact us".
Pablo Varela, sales manager in Spain for the northern zone and the Canary Islands, adds that "our clients greatly emphasize the personal treatment and speed, both in the management of budgets and in the shipment of material. Every day we make an effort for providing the best service: we control the stock of material in our delegations, we offer a 4-year warranty on our Door Entry Systems products and we have spare parts at reasonable prices ", he concludes.
Exports to more than 60 countries
At an international level, ALCAD Home has been selling for 31 years to more than 60 countries on 5 continents, through its 4 subsidiaries (France, Czech Republic, Turkey and Dubai) and its extensive network of delegations and distributors in countries such as Portugal, Greece, Italy, Russia, Malaysia, China, Morocco, Egypt, Chile, etc.
But we not only export products, but also a work philosophy that has made it possible to add these three decades of international presence. By following common customer service criteria, our brand becomes recognizable and increases its prestige.
As pointed out by the subsidiary in Dubai, "our clients especially value our fast services, which allow a prompt response to their requirements, as well as comprehensive technical support ready to answer any questions that may arise at any given time".
Thanks to this philosophy, "we consider that ALCAD Middle East is one of the three main manufacturers in the Middle East market, highly valued in the market for our budget-oriented proposals, ensuring on-time delivery of any shipment, our extensive product line range and product reliability".
Any questions? Please contact us. We will be happy to help you.